Customer Relations
Business Referrals
Many businesses are involved in some sort of networking. It could be a formal group like a local Chamber of Commerce. Others are involved with an informal group of solid companies you feel comfortable referring to existing or future customers and clients. But what do you do when a business needs a product or service [...]
Customer Service, A Tough Job!
A great Customer Service employee will be able to empathize with the customer without giving away too much profit. The profit for that transaction is probably lost, but can you satisfy the customer and retain them?
What’s Your Motivation?
I think everyone has received a sales call where they are trying to sound all buddy, buddy and you know they simply want your money.
The Four Basic Temperaments
Understanding what motivates a person is extremely helpful in personnel management and job assignment…
The Unhappy Customer
Every business will end up with an unhappy customer at some time. How you handle that customer relationship will determine how much damage is caused to your company…